Terms & Conditions

Services

We offer a range of services including minor surgical procedures and dermatological consultations. All services are subject to availability and professional assessment.

Payment

and Pricing

Payments can be made via credit card, debit card, cash or other accepted methods. All prices are subject to change and if additional services are included within a consultation, this may changed the total consultation price. The most current pricing will be listed on our website. All invoices should be settled on the day of the consultation/procedure, unless otherwise arranged with the doctor. 

Cancellation

Policy

We understand that sometimes circumstances change and you may need to cancel or reschedule your appointment. 

Deposit Requirement: A £50 deposit is required when booking to secure your appointment. This deposit will be applied towards the cost of your consultation or service.

Cancellation Notice: If you need to cancel or reschedule your appointment, please notify us at least 24 hours before your scheduled consultation.

Credit Note Policy: If you cancel your appointment up to 24 hours before the consultation, your £50 deposit will be retained on file as a credit note. This credit can be used against a future product, appointment, or service with us.

Extenuating Circumstances: We understand that emergencies and unforeseen situations can occur. In cases of extenuating circumstances, please contact us directly. We will review your situation and may consider a deposit refund on a case-by-case basis.

No-Show and Late Cancellation: If you fail to cancel or reschedule your appointment within the 24-hour notice period, or if you do not show up for your appointment, the £50 deposit will be forfeited and cannot be used as a credit note or refunded.

How to Cancel:

• To cancel or reschedule your appointment, you can:

  • Click the cancellation link provided in your confirmation email. This should work up to 24 hours prior to your appointment time.

  • Contact us via phone or email. Ensure you provide your appointment details and reason for cancellation.

By booking an appointment with us, you acknowledge that you have read, understood, and agree to our cancellation policy.

Patient

Responsibilities

Accurate Medical Information: Patients must provide complete and accurate medical history and information prior to, or at the beginning of, their appointment. This includes any known allergies, current medications, and pre-existing conditions. 

Pre-Appointment Instructions: Patients are required to follow any pre-appointment instructions provided by the clinic. This may include fasting, avoiding certain medications, or preparing the skin in a specific way.

Timely Arrival: Patients should arrive at least 10-15 minutes before their scheduled appointment time to allow for any necessary paperwork or preparatory procedures.

Cancellation Notice: See above for cancellation policy. Patients must notify the clinic at least 24 hours in advance if they need to cancel or reschedule an appointment. This allows the clinic to accommodate other patients and manage schedules effectively.

Adherence to Post-Procedure Care: Patients must follow all post-procedure care instructions provided by the clinic to ensure proper healing and optimal results. This may include wound care, medication adherence, and follow-up appointments.

Communication: Patients should promptly communicate any changes in their health status, adverse reactions, or concerns related to their treatment or procedure.

Respect for Clinic Policies: Patients are expected to respect all clinic policies, including those related to health and safety, privacy, and conduct while on the premises.

Financial Responsibility: Patients are responsible for ensuring that payment for services is made according to the clinic’s payment terms and policies. This includes paying any deposits, outstanding balances. Currently, Cura Health Limited cannot offer treatment under medical insurance policies.

Emergency Contact Information: Patients must provide up-to-date emergency contact information in case of any urgent situations during their visit.

Personal Items: Patients are responsible for their personal belongings while on clinic premises. The clinic is not liable for any lost or stolen items.

By adhering to these responsibilities, patients help ensure a smooth and effective treatment process, fostering a positive experience for themselves and others.

Privacy 

Policy

Your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website and use our services.

Information We Collect

We collect the following types of personal information from our patients:

Contact Information: Name, address, email address, phone number, registered NHS GP.
Medical Information: Medical history, current medications, known allergies, treatment records, and other health-related information.
Payment Information: Payment details, billing address, and other financial information.

How We Use Your Information: 

• Provide and manage your medical care and treatments.

• Schedule and confirm appointments.

• Process payments for services rendered.

• Communicate with you regarding your care, appointments, and follow-up.

• Improve our services and ensure patient safety.

Security of Your Information.
All personal information is kept securely on the Semble.io platform, a trusted healthcare data management system. Semble.io ensures high levels of security through the following measures:
Data Encryption: All data stored on Semble.io is encrypted using advanced encryption standards, both at rest and in transit, to protect against unauthorized access.
Access Controls: Only authorized personnel have access to your personal information. Access is granted based on role-specific permissions to ensure that your data is only accessible to those involved in your care.
Regular Security Audits: Semble.io undergoes regular security audits and assessments to identify and mitigate potential vulnerabilities.
Compliance with Regulations: Semble.io complies with all relevant data protection regulations, including the General Data Protection Regulation (GDPR) and UK Data Protection Act 2018.

Sharing Your Information: We do not share your personal information with third parties except in the following circumstances:

• With your explicit consent.

• To healthcare providers involved in your care.

• When required by law or legal proceedings.

• To protect your safety or the safety of others.

Your Rights: You have the following rights regarding your personal information:

• Access: You have the right to request access to your personal information that we hold.

• Correction: You have the right to request corrections to any inaccurate or incomplete personal information.

• Deletion: You have the right to request the deletion of your personal information, subject to legal and contractual restrictions.

• Objection: You have the right to object to the processing of your personal information under certain circumstances.

• Data Portability: You have the right to request the transfer of your personal information to another data controller.

• Cookies and Tracking Technologies: Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control the use of cookies through your browser settings.

• Changes to This Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.​

By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Complaints

or Disputes

If you have any complaints, please contact us. We aim to resolve disputes amicably, but if necessary, disputes will be resolved through mediation or arbitration.

Changes to

terms

We may update these terms from time to time. Significant changes will be communicated to our patients

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (‘Google’). Google Analytics uses cookies (text files placed on your computer) to help us analyse how users interact with our website. The information generated by these cookies about your use of the website (including your IP address) is transmitted to and stored by Google on servers in the United States. Google uses this information to evaluate your use of our website, compile reports on website activity for us, and provide other services related to website activity and internet usage. Google may also transfer this information to third parties if required by law, or if such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

By using our website, you consent to the processing of your data by Google in the manner and for the purposes outlined above.

How to Refuse the Use of Cookies: You can refuse the use of cookies by selecting the appropriate settings in your browser. Please note that if you choose to disable cookies, you may lose some functionality on our website, including personalisation and features such as ‘keep me signed in’ and ‘remember me’.